21 Difficult Conversations: Tools to Navigate Your Most Important Talk and Master Exactly What to Say (Paperback) (ISBN-13: 9781794149403)

What conversations do you find difficult?
The answer might be different for each of us, but let's face it. We've all experienced difficult conversations.
And what is a difficult conversation?

If the conversation is emotional, high stakes, or challenging for at least one of the
people involved, then it is difficult.

Some are planned, and we dread the path, while some are spontaneous and catch us by surprise. You might be the initiator of a difficult conversation or the receiver.

In her book, Dr. Latha Vijaybaskar helps you navigate 21 such difficult conversations. From saying a no, giving feedback, delivering bad news, turning debates to dialogues, to going back to an old, hurtful incidents and dealing with irrational and sometimes insensitive talk, this book is filled with life affirming primers. The most exciting part of the book is the "'exactly what to say'" section, weaving together the conceptual and the anecdotal with the practical and commonsensical.

You'll learn to:

1. Live fully and not skirt around the perimeter of relationships.
2. Talk your differences and not avoid relationships because of a few small errors.
3. Say no and not feel bad, say sorry and smile, speak from the heart and be
respected.
4. Connect with customers, colleagues, and friends at a far deeper level.

Let's change the conversation