A Guide to Customer Service Skills for the Service Desk Professional by Knapp, Donna

A Guide to Customer Service Skills for the Service Desk Professional (Paperback) (ISBN-13: 9781285063584)

Vendor: Donna Knapp
Product type: Books
Format: Paperback
$187.95
$187.95
$187.95
Subtotal: $187.95
A Guide to Customer Service Skills for the Service Desk Professional by Knapp, Donna

A Guide to Customer Service Skills for the Service Desk Professional

$187.95
A Guide to Customer Service Skills for the Service Desk Professional by Knapp, Donna

A Guide to Customer Service Skills for the Service Desk Professional

$187.95
Format: Paperback
Description
Description
x
The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.

Author: Donna Knapp
ISBN-10: 1285063589
ISBN-13: 9781285063584
Publisher: Cengage Learning
Language: English
Published: 05/07/2014
Pages: 544
Format: Paperback
Weight: 1.45lbs
Size: 9.00h x 7.30w x 0.80d

Recently Viewed Products