A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction by Waite, Andrew

A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction (Paperback) (ISBN-13: 9781578200948)

Vendor: Andrew Waite
Product type: Books
Format: Paperback
$56.95
$56.95
$56.95
Subtotal: $56.95
A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction by Waite, Andrew

A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

$56.95
A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction by Waite, Andrew

A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

$56.95
Format: Paperback
Description
Description
x
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

Author: Andrew Waite
ISBN-10: 1578200946
ISBN-13: 9781578200948
Publisher: CRC Press
Language: English
Published: 01/02/2002
Pages: 504
Format: Paperback
Weight: 1.46lbs
Size: 9.07h x 6.00w x 1.14d
By Andrew Waite
By Andrew Waite
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Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.

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