Achieving Excellence: SMB Practices In Turbulent Times (Paperback) (ISBN-13: 9781965190326)

This guide offers Small and Medium Size Businesses (SMB) strategies for improving business operations, increasing customer satisfaction, elevating employee involvement, and cultivating a positive organizational culture. Leveraging 35 years of consultancy and teaching expertise, it includes practical case studies, effective instruments, and compelling graphics to assist SMBs in reaching their goals.