Achieving Service Excellence: Maximizing Enterprise Performance through Innovation and Technology (Paperback) (ISBN-13: 9781606495445)

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.

Author: C. M. Chang
ISBN-10: 1606495445
ISBN-13: 9781606495445
Publisher: Business Expert Press
Language: English
Published: 11/20/2013
Pages: 146
Format: Paperback
Weight: 0.46lbs
Size: 9.00h x 6.00w x 0.32d