Angry E-Mail: How to Put a Lid on It (Paperback) (ISBN-13: 9781463545895)

Dona Young is a teacher, facilitator, and writing coach. In addition to teaching writing at Indiana University Northwest, she designs and facilitates corporate training programs on effective writing and communication. Young holds a B.A. from Northern Illinois University and an M.A. from The University of Chicago. She considers herself a life-long learner, believing that who we become is a result of what we learn. Young is the author of the following textbooks: Business Communication and Writng: Enhancing Career Flexibility, Writer's Toolkit Publishing, 2011; The Writer's Handbook: Grammar for Writing, Writer's Toolkit Publishing, 2011; The Mechanics of Writing, Writer's Toolkit Publishing, 2008; Business English: Writing for the Global Workplace, McGraw-Hill Higher Education, 2008; and Foundations of Business Communication, An Integrative Approach, McGraw-Hill/Irwin, 2006. In addition, she is the author of the following trade books: Eleven Steps to Instantly Improve Your Writing, Writer's Toolkit Publishing, 2011. And on the lighter side: The Little Prince Who Taught a Village to Sing (with Andrew's Story), Writer's Toolkit Publishing, 2009; The Princess and Her Gift: A Tale on the Practical Magic of Learning, Writer's Toolkit Publishing, 2009.