Are You Being Served?: New Tools for Measuring Service Delivery (Paperback) (ISBN-13: 9780821371855)

This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the health and education sectors. Country specific experiences are then explored to highlight lessons on the challenges, advantages and disadvantages of using different techniques to measure quality in a variety of different contexts and of using the resulting data to affect change. This book is a valuable resource for those who seek to enhance capacity for the effective measurement of service delivery in order to improve accountability and governance and enhance the quality of service delivery in developing countries.

Author: Samia Amin
ISBN-10: 0821371851
ISBN-13: 9780821371855
Publisher: World Bank Publications
Language: English
Published: 12/28/2007
Pages: 340
Format: Paperback
Weight: 1.33lbs
Size: 8.96h x 6.08w x 0.89d

Review Citation(s):
Scitech Book News 06/01/2008 pg. 79