At America's Service: How Your Company Can Join the Customer Service Revolution (Paperback) (ISBN-13: 9780446393164)

From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

Author: Karl Albrecht
ISBN-10: 0446393169
ISBN-13: 9780446393164
Publisher: Grand Central Publishing
Language: English
Published: 01/01/1992
Pages: 252
Format: Paperback
Weight: 0.61lbs
Size: 7.96h x 5.16w x 0.61d