Basic Service Management: A 50-page introduction to providing services by England, Rob

Basic Service Management: A 50-page introduction to providing services (Paperback) (ISBN-13: 9780958296939)

Vendor: Rob England
Product type: Books
Format: Paperback
$19.90
$19.90
$19.90
Subtotal: $19.90
Basic Service Management: A 50-page introduction to providing services by England, Rob

Basic Service Management: A 50-page introduction to providing services

$19.90
Basic Service Management: A 50-page introduction to providing services by England, Rob

Basic Service Management: A 50-page introduction to providing services

$19.90
Format: Paperback
Description
Description
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Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.

Author: Rob England
ISBN-10: 0958296936
ISBN-13: 9780958296939
Publisher: Two Hills
Language: English
Published: 08/26/2011
Pages: 66
Format: Paperback
Weight: 0.22lbs
Size: 9.02h x 5.98w x 0.14d
By Rob England
By Rob England
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Rob England B.Sc., MNZCS, ITCP is an independent IT management consultant and commentator in Wellington, New Zealand. He is a published author of several books and many articles. Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners. Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy.

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