Become A Tough and Tender Listener: A User's Guide to Rewarding Communication (Paperback) (ISBN-13: 9781951147372)

The most important skill in relationship is the ability to listen to another human being.
This skill is referred to over and over but it does a good listener DOES NOT GIVE ANSWERS.
They listen to find the core of the situation bothering another person.
It can be resemble an onion where you find layer of layer of material, but when you come to
the core of their situation, it is where they break into tears.
This is the essence of what good listening is all about.