Boomerang! (Paperback) (ISBN-13: 9781905665518)

Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

Author: Nick Drake-Knight
ISBN-10: 1905665512
ISBN-13: 9781905665518
Publisher: Dandelion Digital
Language: English
Published: 10/10/2007
Pages: 260
Format: Paperback
Weight: 0.67lbs
Size: 8.50h x 5.51w x 0.55d