Building a Brand Image Through Electronic Customer Relationship Management (Hardcover) (ISBN-13: 9781668453865)

Effective e-customer relationship management is imperative for increasing customer satisfaction, online sales, website patronage, loyalty, and retention. To understand exactly how this business strategy can be applied to enhance business operations, further study on its various benefits, opportunities, and challenges is required. Building a Brand Image Through Electronic Customer Relationship Management develops electronic customer relationship management strategies for achieving customer satisfaction and explains the concepts and uses of electronic customer relationship management to meet strategic objectives, improve customer loyalty, and build brand image. Covering topics such as marketing, brand equity, customer loyalty, and social media, this reference work is ideal for business owners, managers, entrepreneurs, industry professionals, researchers, scholars, practitioners, academicians, instructors, and students.

Author: Arshi Naim
ISBN-10: 166845386X
ISBN-13: 9781668453865
Publisher: IGI Global
Language: English
Published: 06/30/2022
Pages: 392
Format: Hardcover
Weight: 1.97lbs
Size: 10.00h x 7.00w x 0.88d