Building a Trusted Expert Culture: Six Pillars of CRM Success (Paperback) (ISBN-13: 9780989291040)

Vendor: Carla R. Ewert
Product type: Books
Format: Paperback
$9.99
$9.99
$9.99
Subtotal: $9.99
WR Book House

Building a Trusted Expert Culture: Six Pillars of CRM Success

$9.99

Building a Trusted Expert Culture: Six Pillars of CRM Success

$9.99
Format: Paperback
Description
Description
x
With nearly twenty years experience in customer relationship management, Gordon Hilleque puts his expertise to work in Building a Trusted Expert Culture: Six Pillars of CRM Success. In it, he tackles one of the biggest challenges in the field--adoption. As a companion book to Trusted Expert Formation: Re-envisioning Your Approach to CRM, Building a Trusted Expert Culture is a comprehensive guide to successful CRM adoption. It debunks industry trends, gets down to what really inspires customer loyalty, and provides powerful solutions to issues that will derail implementation. Building a Trusted Expert Culture: Six Pillars of CRM Success explains how to develop effective team techniques and outlines essential pillars to support customer care transformation. It is an indispensable CRM resource.

Author: Carla R. Ewert,Jennifer Smith,Gordon Hilleque
ISBN-10: 0989291049
ISBN-13: 9780989291040
Publisher: Carla Ewert
Language: English
Published: 01/31/2015
Pages: 64
Format: Paperback
Weight: 0.19lbs
Size: 8.50h x 5.51w x 0.13d
By Carla R. Ewert
By Carla R. Ewert
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Gordon Hilleque is a graduate of the Entrepreneur Program at the University of Wisconsin, Eau Claire. In 1998, he founded Proactive Information Solutions and acted as owner and CEO. He is currently the owner of CustomerTRAX, a company he founded in 2002. Gordon lives in Edina, Minnesota, with his wife, Emily Hilleque, and participates in his community as President of the Metropolis Foundation, which supports youth and amateur rugby through facilities and equipment. Besides being active in rugby, Gordon enjoys skiing, biking, and golf.

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