Building voice AI agents your customers won't hate. (Paperback) (ISBN-13: 9781764523608)

We live in a world where AI agents are rapdily becoming mainstream - particularly in call centers.. However many customers hate them and there are many many pitfalls between creating a proof of concept and actually delivering an amazing experience that your customers will love. This book will simplify the many complexities and more importantly guide you away from the many common mistakes companies make when trying to design Voice AI agents that service your customers.

This isn't a technical book designed for computer programmers, this is a business book, focusing on the best practice uses of Voice AI that will improve customer experience, not damage it.

A 2025 MIT Survey found the 94% of AI initiatives at Forbes 100 companies don't deliver a return in 6 months, this book will help steer you towards the 6% that do.