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This book introduces students to business process management, an approach that aims to align the organization's business processes with the demands of the marketplace. Blending a strong grounding in current research with a focus on concepts and tools, it's an accessible textbook full of practical examples and cases.
Akhil Kumar is Professor of Information Systems at Pennsylvania State University, USA. He has over 25 years of experience teaching a variety of information systems courses to undergraduate and graduate students. He was a co-program chair for the International Business Process Management conference in 2017.
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