Business Process of Banking: Vol. II: Customer Acquisition - Deposits - Retail Loans - Credit Card - Services - Customer Service (Paperback) (ISBN-13: 9798703619971)

Preface: During the last two decades, banking in India has undergone a paradigm shift. From 'paper-based branch banking' it has morphed into 'Anywhere Anytime Banking'. Information Technology has played the key role. To manage these fast-paced disruptions, Regulations, Business Practices and Processes have been redefined, realigned and put in place afresh altogether. Large investments have been made in technology infrastructure for leveraging these opportunities created by the advent of IT in the Banking Sector. Comprehension of these developments has, however, not kept pace at the required level amongst various stakeholders. For example, bankers need better understanding of IT related issues. On the other hand, IT professionals require better domain knowledge about banking practices and processes. Similarly, students of banking need more inputs on practical aspects of banking than the theory.These gaps have increased operational risks for the banks as well as for the customers This book is an attempt to address this issue. The Book describes commonly followed Practices & Business Processes of banking in India. It does not cover subjects such as credit appraisal, processing of credit proposals, assessment of working capital requirements, management of different types of risks, agriculture credit, micro-banking, etc. The Book consists of three Volumes as described below: Volume I Regulations, Operations, Digital Banking and IT infrastructure.Volume II Customer Acquisition, Deposits, Retail Loans, Credit Card, Third Party Product Services and Customer Service.Volume III Corporate Credit, Trade Finance, CMS, Foreign Exchange and Treasury.The book will be useful to all stakeholders - IT Professionals, Bankers, Students as well as Customers. Since it is focused on processes for doing business, IT Professionals will get required insight into the banking domain. Banking students will get to know about the practical aspects of banking. This will help them in becoming "Job-ready". Bankers, in pursuit of horizontal extension of their knowledge, will find it of immense benefit as it provides concise overview of various verticals of banking.The narration is precise and straightforward, with suitable illustrations wherever necessary. While I have attempted to include up to date information, in the dynamic and fast-paced environment, it is quite possible that some changes may occur by the time the book reaches you. Future trends point out to more disruptions happening sooner than later. RBI has already introduced "Regulatory Sandbox" to hasten the process of innovation. It is therefore imperative that we all keep in close touch with the developments on an ongoing basis to keep ourselves updated periodically.About the Author: Sunil has over 36 years' experience in banking in the areas of Corporate Banking, Retail Banking, Core Banking System, Branch Management, Banking Operations & Processes, Operations Risk & Fraud Control, Rehabilitation & Recovery and Branch Expansion. Sunil was VP in IDBI Bank for 10 years. He was Head of over 500 branches' operations. Prior to that, he was VP in ICICI Bank and Chief Manager in Bank of India. In IDBI Bank, he co-headed the CBS Project. He was also a Director and CEO of Investment Co. Sunil is now a freelance Consultant engaged in training, education and implementation of technology projects relating to banking and finance. He was Sr. Advisor with Deloitte Consulting for India Post Payments Bank Project. He also worked with GIZ for Kisan Credit Card Project of NABARD. He has been a Visiting Faculty/Guest Speaker at several prominent Management Institutes. He has authored several books and manuals.

Author: Sunil Aggarwal
ISBN-10: 8703619974
ISBN-13: 9798703619971
Publisher: Independently Published
Language: English
Published: 02/18/2021
Pages: 230
Format: Paperback
Weight: 0.51lbs
Size: 8.00h x 5.00w x 0.48d