Cases on Managing E-Services (Hardcover) (ISBN-13: 9781605660646)

After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services. Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.

Author: Ada Scupola
ISBN-10: 1605660647
ISBN-13: 9781605660646
Publisher: Information Science Reference
Language: English
Published: 10/31/2008
Pages: 324
Format: Hardcover
Weight: 2.34lbs
Size: 11.38h x 8.63w x 0.88d

Review Citation(s):
Reference and Research Bk News 02/01/2009 pg. 133