Cloud SLA: The best practices of cloud service level agreements by Huijbers, Pascal

Cloud SLA: The best practices of cloud service level agreements (Paperback) (ISBN-13: 9789492618009)

Vendor: Pascal Huijbers
Product type: Books
Format: Paperback
$39.95
$39.95
$39.95
Subtotal: $39.95
Cloud SLA: The best practices of cloud service level agreements by Huijbers, Pascal

Cloud SLA: The best practices of cloud service level agreements

$39.95
Cloud SLA: The best practices of cloud service level agreements by Huijbers, Pascal

Cloud SLA: The best practices of cloud service level agreements

$39.95
Format: Paperback
Description
Description
x
More and more organisations choose to replace traditional ICT services by cloud services. Setting up effective SLA's for traditional ICT services is a real challenge for many organisations. With the arrival of cloud services, this seems to be much simpler at first, but soon the hard questions come up like data ownership, information links an security.This book describes what cloud services are. The risks involved in entering into contracts and SLA's are discussed. Based on a long list of risks and countermeasures, this book also provide recommendations for the design and content of the various service level management documents for cloud services.This books first defines cloud and then describes various aspects like cloud patterns and the role of a cloud broker. The core of the book is the discussions of contract aspects, service documents, service design, risks, SLA's and cloud governance.In order to allow readers to get started with Cloud SLA's, the book also includes checklist of the following documents: Underpinning Contracts (UC), Service Level Agreement (SLA), Document Financial Agreement (DFA), Document Agreement and Procedus (DAP), External SpecSheets (ESS) and Internal Specsheets (ISS).

Author: Pascal Huijbers,Bart de Best
ISBN-10: 9492618001
ISBN-13: 9789492618009
Publisher: Leonon Media Publishers
Language: English
Published: 02/05/2018
Pages: 174
Format: Paperback
Weight: 1.26lbs
Size: 11.00h x 8.50w x 0.45d
By Pascal Huijbers
By Pascal Huijbers
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Drs. Ing. B. The Best RI has been active in ICT since 1985. He worked primarily with the top 100 of Dutch business and government organizations. He has acquired experience in different roles within all aspects of system development, including operations for 12 years. After that, he focused on the subject of service management. Currently, as a consultant, he is active in all aspects of the knowledge management cycle of service management, such as training ICT managers and service managers, advising service management organizations, improving service management processes and outsourcing (parts of) service management organizations. He graduated at both the HTS and University level in the management field.

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