Conflict Survival Kit: Tools for Resolving Conflict at Work (Paperback) (ISBN-13: 9780132741057)

Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.

Author: Daniel Griffith, Cliff Goodwin
ISBN-10: 0132741059
ISBN-13: 9780132741057
Publisher: Pearson
Language: English
Published: 01/06/2012
Pages: 384
Format: Paperback
Weight: 1.58lbs
Size: 9.90h x 7.90w x 0.80d