Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace by Sperber, Joshua

Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace (Paperback) (ISBN-13: 9781498592239)

Vendor: Joshua Sperber
Product type: Books
Format: Paperback
$41.99
$41.99
$41.99
Subtotal: $41.99
Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace by Sperber, Joshua

Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace

$41.99
Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace by Sperber, Joshua

Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace

$41.99
Format: Paperback
Description
Description
x
Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace analyzes online consumer management, a practice in which customers monitor, report on, and--sometimes unwittingly--discipline workers through writing and posting online reviews. Based on case studies of the websites Yelp and Rate My Professors (RMP), Joshua Sperber analyzes how online reviewing, a popular contemporary hobby, tells us much about the collapse of the barriers separating work and leisure as well as our need for collective purpose and community wherever we can find it. This book explores the economic implications of online reviews, as reviews provide both valuable free content for websites and surveillance of, respectively, restaurant servers and college instructors.

Author: Joshua Sperber
ISBN-10: 1498592236
ISBN-13: 9781498592239
Publisher: Lexington Books
Language: English
Published: 07/02/2021
Pages: 154
Format: Paperback
Weight: 0.49lbs
Size: 9.00h x 6.00w x 0.34d
By Joshua Sperber
By Joshua Sperber
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Joshua Sperber is assistant professor of political science and history at Averett University.

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