Contact Center Excellence: Standing Out from the Crowd by Flagg, Brian J.

Contact Center Excellence: Standing Out From The Crowd (Paperback) (ISBN-13: 9781721614448)

Vendor: Brian J. Flagg
Product type: Books
Format: Paperback
$21.50
$21.50
$21.50
Subtotal: $21.50
Contact Center Excellence: Standing Out from the Crowd by Flagg, Brian J.

Contact Center Excellence: Standing Out From The Crowd

$21.50
Contact Center Excellence: Standing Out from the Crowd by Flagg, Brian J.

Contact Center Excellence: Standing Out From The Crowd

$21.50
Format: Paperback
Description
Description
x
Excellence is about strategy driving quality and measurements, the importance of managing variability, how to incorporate TQM into the contact center, measuring the maturity of the contact center and the corresponding value, how to hire the right staff and then how to ensure they are engaged. Contact Center Excellence will help you drive your contact center to a world class level. Contact center leadership, whether at the level of supervisor or senior manager, will gain valuable insights into achieving contact center excellence. The 2nd edition is updated and expanded, with a completely redone chapter on managing variability.

Author: Brian J. Flagg
ISBN-10: 1721614443
ISBN-13: 9781721614448
Publisher: Createspace Independent Publishing Platform
Language: English
Published: 06/20/2018
Pages: 94
Format: Paperback
Weight: 0.41lbs
Size: 9.00h x 6.00w x 0.24d

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