Customer Delight 365: Daily Inspiration for the Customer Service Professional (Paperback) (ISBN-13: 9781704106175)

Customer Delight 365, a book of wise quotations, personal insights and practical applications, was created after author Brian Monahan experienced a delightful hospitality-industry conference.Brian, who has served the hospitality industry for more than 20 years, shares his tremendous passion for creating memorable customer-service experiences for his clients.His aspiration is for businesses and customer-service professionals to join forces to create an inspired vision for customer service: Customer Delight."This book isn't just a collection of quotations. It's a collection of applications and implementations that you can read, examine and put into action," says Don the Idea Guy in the book's Foreword.The impact of this book is super-powered when you share the quotations and messages with your colleagues in the customer-service industry. Together, you will serve up Customer Delight

Author: Brian Monahan
ISBN-10: 1704106176
ISBN-13: 9781704106175
Publisher: Independently Published
Language: English
Published: 02/13/2016
Pages: 422
Format: Paperback
Weight: 1.24lbs
Size: 9.00h x 6.00w x 0.86d