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Customer Experience (Paperback) (ISBN-13: 9798201280406)
Vendor:
James Seligman
Product type:
Books
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Description
xA book that provides the theory and practice of Customer Experience or CEM. The content explains to the reader the importance of customer loyalty and lifetime value and its bottom-line impact.
Practical examples are included on building the customer experience journey and going beyond expectations, building a strong relationship between the seller and the buyer.
Author: James Seligman
ISBN-13: 9798201280406
Publisher: James Seligman
Language: English
Published: 08/28/2021
Pages: 480
Format: Paperback
Weight: 1.21lbs
Size: 8.50h x 5.50w x 0.97d
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