Customer Service and Tech Support: A Career Guide (Hardcover) (ISBN-13: 9798888360941)

Customer service is concerned with the facilitation of service to customers. Support can be extended to customers at various stages like before, after or during a purchase. It plays a determining role in the way an organization generates revenue. It is therefore vital that customer service be integrated in the approach to systematic improvement. Tech support encompasses the services that are provided to consumers of technological products or services. It usually includes help regarding problems with a product or a support service. Technical support can be extended over e-mail, phone, live support software or website. This book explores all the important aspects of customer service and tech support in the present day scenario. It unfolds the different career trajectories of these profiles and their various responsibilities. This book is a complete source of knowledge on the present status of these important fields.

Author: Regina Marsh
ISBN-10: 8888360948
ISBN-13: 9798888360941
Publisher: Larsen and Keller Education
Language: English
Published: 09/26/2023
Pages: 214
Format: Hardcover
Weight: 1.63lbs
Size: 10.88h x 8.00w x 0.56d