Customer Service Course: Necessary Skills For Effective Customer Service (Paperback) (ISBN-13: 9781484976944)

The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers. Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to meet customer requirements. Training should be an ongoing process, and not just a once off event. It should become part of the company culture, and the accepted way of doing business. Subjects covered in this course include Effective Communication Telephone Skills Listening Skills Dealing with Clients The Main Purpose Of Staff Training Effective Communication. Listening Skills. Customer Loyalty.

Author: Online Trainees
ISBN-10: 1484976940
ISBN-13: 9781484976944
Publisher: Createspace Independent Publishing Platform
Language: English
Published: 05/16/2013
Pages: 60
Format: Paperback
Weight: 0.21lbs
Size: 9.02h x 5.98w x 0.12d