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Customer Service in Libraries: Best Practices (Paperback) (ISBN-13: 9780810887480)
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Charles Harmon
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Books
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Description
xIn this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.
As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.Author: Charles Harmon
ISBN-10: 0810887487
ISBN-13: 9780810887480
Publisher: Scarecrow Press
Language: English
Published: 02/13/2013
Pages: 118
Format: Paperback
Weight: 0.40lbs
Size: 8.90h x 5.90w x 0.50d
By Charles Harmon
xCharles Harmon is an Executive Editor for the Rowman & Littlefield Publishing Group. His background includes work in special, public, and school libraries.
Michael Messina is a reference librarian at the State University of New York's Maritime College. He has also worked as a researcher at The Brooklyn Academy of Music Archives. The former publisher of Applause Theatre & Cinema Books/Limelight Editions, he is a coeditor of Acts of War: Iraq and Afghanistan in Seven Plays (Northwestern University Press).Recently Viewed Products
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