Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone by Coscia, Stephen

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Paperback) (ISBN-13: 9781578200467)

Vendor: Stephen Coscia
Product type: Books
Format: Paperback
$28.95
$28.95
$28.95
Subtotal: $28.95
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone by Coscia, Stephen

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

$28.95
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone by Coscia, Stephen

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

$28.95
Format: Paperback
Description
Description
x
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.;

Author: Stephen Coscia
ISBN-10: 1578200466
ISBN-13: 9781578200467
Publisher: CRC Press
Language: English
Published: 01/11/1999
Pages: 144
Format: Paperback
Weight: 0.50lbs
Size: 9.05h x 6.04w x 0.39d
By Stephen Coscia
By Stephen Coscia
x
Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book, Tele-Stress

Recently Viewed Products