Dealership Process Secrets (Paperback) (ISBN-13: 9781513667119)

A dealership classic.

Philip takes the reader through navigating how to set up the operational structure of a sales team, drawing from experience beginning as a Product Specialist in the early 2000s through how he operates today. The processes outlined in this book have been installed by Philip inside some of the best-performing dealerships in the country.

The book shows the real chaos of dealership operations without holding back. Stories are woven directly into the material to show how structure is built under pressure. Structured processes are brought to life through the invention of the desk log.