Decision Science and Queueing Theory (Paperback) (ISBN-13: 9781257623969)

An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.

Author: David a. Brown
ISBN-10: 1257623966
ISBN-13: 9781257623969
Publisher: Lulu.com
Language: English
Published: 04/19/2011
Pages: 152
Format: Paperback
Weight: 0.51lbs
Size: 9.00h x 6.00w x 0.35d