Deconfliction Workbook (Paperback) (ISBN-13: 9798823210034)

Deconfliction can be applied to any profession, job, or interaction which has the potential of becoming hostile.

The Deconfliction Principles are a mindset that includes situational awareness; using your words and engaging in active listening; empathetic understanding; finding common ground; acknowledging the problem; confronting negative feelings; encouraging compromise; providing choices; and, finally, being polite. Written by a police veteran, this workbook, in conjunction with the Deconfliction training manual, is an opportunity for you and your employees to learn, understand, and practice the principles.