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Delivering Happiness: A Path to Profits, Passion, and Purpose (Hardcover) (ISBN-13: 9780446563048)
Vendor:
Tony Hsieh
Product type:
Books
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Description
xPay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller
Author: Tony Hsieh
ISBN-10: 0446563048
ISBN-13: 9780446563048
Publisher: Grand Central Publishing
Language: English
Published: 06/07/2010
Pages: 272
Format: Hardcover
Weight: 1.04lbs
Size: 9.24h x 6.32w x 1.02d
Review Citation(s):
Publishers Weekly 04/19/2010 pg. 47
Newsweek 06/21/2010 pg. 10
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller
Author: Tony Hsieh
ISBN-10: 0446563048
ISBN-13: 9780446563048
Publisher: Grand Central Publishing
Language: English
Published: 06/07/2010
Pages: 272
Format: Hardcover
Weight: 1.04lbs
Size: 9.24h x 6.32w x 1.02d
Review Citation(s):
Publishers Weekly 04/19/2010 pg. 47
Newsweek 06/21/2010 pg. 10
By Tony Hsieh
xTony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
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