Designing the Best Call Center for Your Business by Read, Brendan

Designing the Best Call Center for Your Business (Paperback) (ISBN-13: 9781578203130)

Vendor: Brendan Read
Product type: Books
Format: Paperback
$66.99
$66.99
$66.99
Subtotal: $66.99
Designing the Best Call Center for Your Business by Read, Brendan

Designing the Best Call Center for Your Business

$66.99
Designing the Best Call Center for Your Business by Read, Brendan

Designing the Best Call Center for Your Business

$66.99
Format: Paperback
Description
Description
x

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.



Author: Brendan Read
ISBN-10: 1578203139
ISBN-13: 9781578203130
Publisher: CRC Press
Language: English
Published: 04/01/2005
Pages: 300
Format: Paperback
Weight: 1.32lbs
Size: 9.06h x 6.08w x 0.92d
By Brendan Read
By Brendan Read
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Brendan B. Read is a business editor, writer and consultant who writes about site selection, real estate, facilities, staffing, training, outsourcing and home working. Brendan served for many years as services editor of Call Center magazine. A frequent speaker at at industry conferences, he is the author of Home Workplace and co-author of The Complete Guide to Customer Support .

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