Digital Delight: Second Edition: Planning, measuring, and optimizing great digital customer and employee experiences (Paperback) (ISBN-13: 9781690018636)

We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize. This new age of increased integration means that successful CX and EX involves many teams and departments within an organization to become successful.

Author: Greg Kihlstr
ISBN-10: 1690018631
ISBN-13: 9781690018636
Publisher: Independently Published
Language: English
Published: 09/02/2019
Pages: 180
Format: Paperback
Weight: 0.55lbs
Size: 9.00h x 6.00w x 0.38d