Discover the Process Communication Model(R) (Hardcover) (ISBN-13: 9781543417326)

How do misunderstandings begin, and how do we avoid them? What are our essential needs? Can one really change the course of things written? Is it possible to develop new behavioral skills as an adult? As a manager, parent, coach, friend, what can I improve in everyday relationships? These questions find answers in Process Communication Model(R), both an amazing communication tool and powerful model to understand one's personality and others better.