Dispatch Culture: A Leadership Field Guide: Lessons in Chaos, Coffee, and Culture from a 911 Center Built to Break (Paperback) (ISBN-13: 9798285258469)

What do you do when the 911 center is broken and nobody wants to admit it?

Todd Lawrence walked into a federal dispatch center that was drowning in grievances, burned-out employees, and outdated systems-and turned it into one of the best-run operations in the Air Force.

Dispatch Culture is a brutally honest and hilarious leadership memoir that shows how one caffeinated, ADHD-diagnosed supervisor used humor, grit, and empathy to rebuild trust and change the culture-from the console up.

Whether you're a new supervisor, a dispatcher, or just someone who believes in fixing broken systems, this book will leave you with real tools, raw lessons, and more than a few laughs.