Dispatchers: America's FIRST First Responders (Paperback) (ISBN-13: 9798369449790)

They are the people always heard, but never seen. Take a step behind the scenes with Emergency Dispatchers from all over the country, as they show you the life, death, love, triumph, tragedy, laughter, and trauma of being a Communications Professional. Also, learn about the terror of September 11th through the eyes and ears of those who lived it. The days and years that followed. You can also find hands on knowledge to be shared to others in the emergency services community.