Disruptive Empathy: On Caring in an Industry That Forgot How (Paperback) (ISBN-13: 9798198819986)

Trust is your most valuable infrastructure. Are you maintaining it, or letting it fail?

In the technology industry, we obsess over system observability, technical debt, and 99.99% uptime. Yet, we routinely allow our most critical systems (our teams) to operate in the dark, accumulating "empathy debt" until they inevitably crash. Disruptive Empathy challenges the dangerous myth that technical rigor and human care are opposites. For founders, entrepreneurs, and leaders building high-growth companies, this book offers a new operating system for leadership. Eric Near, a veteran of two decades in IT, argues that the most disruptive thing you can do in an industry addicted to "busyness theater" is to be operationally decent.

* Manage the "Empathy Debt" Learn to identify the hidden costs of choosing speed over care.
* Implement Latency-Tolerant Leadership: Stop optimizing for the "speed of anxiety" and start building for long-term depth.
* Engineered Resilience: Treat team health with the same rigor you apply to your tech stack. It is time to build teams that last.

Author: Eric Near
ISBN-13: 9798198819986
Publisher: Independently Published
Language: English
Published: 06/30/2026
Pages: 200
Format: Paperback
Weight: 0.60lbs
Size: 9.00h x 6.00w x 0.46d