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Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (Paperback) (ISBN-13: 9781576759011)
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John Kador
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Books
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Description
xPoliticians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today's headlines. In fact, we all have occasion to apologize. But we don't need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all.
Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions--what Kador calls the Five Rs--of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, ten apology dos and don'ts, and a quiz to test your Apology Quotient. The willingness to apologize signals strength, character, and integrity--real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.
Author: John Kador
ISBN-10: 1576759016
ISBN-13: 9781576759011
Publisher: Berrett-Koehler Publishers
Language: English
Published: 05/04/2009
Pages: 288
Format: Paperback
Weight: 0.77lbs
Size: 8.44h x 5.54w x 0.76d
Review Citation(s):
Reference and Research Bk News 08/01/2009 pg. 100
Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions--what Kador calls the Five Rs--of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, ten apology dos and don'ts, and a quiz to test your Apology Quotient. The willingness to apologize signals strength, character, and integrity--real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.
Author: John Kador
ISBN-10: 1576759016
ISBN-13: 9781576759011
Publisher: Berrett-Koehler Publishers
Language: English
Published: 05/04/2009
Pages: 288
Format: Paperback
Weight: 0.77lbs
Size: 8.44h x 5.54w x 0.76d
Review Citation(s):
Reference and Research Bk News 08/01/2009 pg. 100
By John Kador
xJohn Kador is an author, consultant, and speaker who believes that every word is a moral choice. His work centers on identiying and describing best practices in leadership and promoting the highest standards of personal accountability, humility, and transparency. This book, which describes the benefits that leaders accrue when they embrace apology rather than shy from it, is squarely in that tradition. His personal credo is that different is not always better, but better is always different.
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