Emotion Marketing: The Hallmark Way of Winning Customers for Life (Hardcover) (ISBN-13: 9780071364140)

To its millions of loyal customers world-wide, the Hallmark brand stands for more than just greeting cards; it embodies the elusive item every company hopes to capture--the customer's heart. Hallmark has found that one of the keys to attaining superior customer loyalty is through emotion. Now for the first time, Hallmark reveals its groundbreaking strategy: Emotion Marketing.

This strategy can help any company create an emotional bond with customers for a competitive advantage in the marketplace. Emotion Marketing will reveal:
- How emotion works to cement customer loyalty
- The 3 Emotional E's--Equity, Experience, and Energy

Scott Robinette (Kansas City, MO) is General Manager of Hallmark Business Expressions. Claire Brand (Kansas City, MO) is Customer Marketing Manager at Hallmark. Vicki Lenz (Atlanta, GA) is a writer, consultant, and speaker on business, leadership, and marketing.

Author: Scott Robinette, Claire Brand
ISBN-10: 0071364145
ISBN-13: 9780071364140
Publisher: McGraw-Hill Companies
Language: English
Published: 01/20/2001
Pages: 247
Format: Hardcover
Weight: 1.16lbs
Size: 9.00h x 6.00w x 0.63d