Emotional Labor: Putting the Service in Public Service by Guy, Mary E.

Emotional Labor: Putting the Service in Public Service (Hardcover) (ISBN-13: 9780765621160)

Vendor: Mary E. Guy
Product type: Books
Format: Hardcover
$270.00
$270.00
$270.00
Subtotal: $270.00
Emotional Labor: Putting the Service in Public Service by Guy, Mary E.

Emotional Labor: Putting the Service in Public Service

$270.00
Emotional Labor: Putting the Service in Public Service by Guy, Mary E.

Emotional Labor: Putting the Service in Public Service

$270.00
Format: Hardcover
Description
Description
x
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.

Author: Mary E. Guy,Meredith a. Newman,Sharon H. Mastracci
ISBN-10: 0765621169
ISBN-13: 9780765621160
Publisher: Routledge
Language: English
Published: 05/15/2008
Pages: 256
Format: Hardcover
Weight: 1.10lbs
Size: 9.01h x 6.39w x 0.78d

Review Citation(s):
Reference and Research Bk News 05/01/2008 pg. 139
By Mary E. Guy
By Mary E. Guy
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Authored by Guy, Mary E.; Newman, Meredith A.; Mastracci, Sharon H.

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