Engaging Public Sector Clients: From Service-Delivery to Co-Production by Alford, John

Engaging Public Sector Clients: From Service-Delivery to Co-Production (Hardcover) (ISBN-13: 9780230223769)

Vendor: John Alford
Product type: Books
Format: Hardcover
$119.99
$119.99
$119.99
Subtotal: $119.99
Engaging Public Sector Clients: From Service-Delivery to Co-Production by Alford, John

Engaging Public Sector Clients: From Service-Delivery to Co-Production

$119.99
Engaging Public Sector Clients: From Service-Delivery to Co-Production by Alford, John

Engaging Public Sector Clients: From Service-Delivery to Co-Production

$119.99
Format: Hardcover
Description
Description
x
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

Author: John Alford
ISBN-10: 0230223761
ISBN-13: 9780230223769
Publisher: Palgrave MacMillan
Language: English
Published: 04/08/2009
Pages: 261
Format: Hardcover
Weight: 1.00lbs
Size: 8.60h x 5.60w x 0.80d
By John Alford
By John Alford
x
JOHN ALFORD is Professor of Public Sector Management at the Melbourne Business School, University of Melbourne, Australia and also at the Australia and New Zealand School of Government, Australia. His research and publications are on organization-client relationships, public sector strategy and inter-organizational collaboration.

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