Engaging Service (Paperback) (ISBN-13: 9780578044880)

This book will focus on how to go beyond merely serving customers. It will clearly explain how to engage every customer and create memorable experiences. All 22 chapters have been written with one primary goal in mind. That goal is to give practical and relevant information that can be applied immediately. Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter's key points.

Author: Bryan Williams
ISBN-10: 0578044889
ISBN-13: 9780578044880
Publisher: Bryan K. Williams
Language: English
Published: 06/03/2009
Pages: 116
Format: Paperback
Weight: 0.40lbs
Size: 9.00h x 6.00w x 0.28d