Engineering and Management of It-Based Service Systems: An Intelligent Decision-Making Support Systems Approach (Paperback) (ISBN-13: 9783662510377)

Knowledge Management in ITSM: Applying the DIKW Model.- IT Governance Practice in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution.- DSS based IT Service Support Process Reengineering using ITIL: A Case Study.- Managing Cloud Services with IT Service Management practices.- Towards semantic support for business process integration Roberto.- Integrating ERP with Negotiation tools in Supply Chain.- Adaptive Applications: Definition and Usability in IT-based Service Systems Management.- Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management.- Improving Decision-Making for Clinical Research and Health Administration.- Improving IT Service Management with Decision-Making Support Systems.

Author: Manuel Mora
ISBN-10: 3662510375
ISBN-13: 9783662510377
Publisher: Springer
Language: English
Published: 08/27/2016
Pages: 232
Format: Paperback
Weight: 0.77lbs
Size: 9.21h x 6.14w x 0.52d