Everyone Is A CEO: Customer Experience Originator by Thompson Mpa, Kevin J.

Everyone Is A CEO: Customer Experience Originator (Paperback) (ISBN-13: 9780996262705)

Vendor: Kevin J. Thompson Mpa
Product type: Books
Format: Paperback
$24.99
$24.99
$24.99
Subtotal: $24.99
Everyone Is A CEO: Customer Experience Originator by Thompson Mpa, Kevin J.

Everyone Is A CEO: Customer Experience Originator

$24.99
Everyone Is A CEO: Customer Experience Originator by Thompson Mpa, Kevin J.

Everyone Is A CEO: Customer Experience Originator

$24.99
Format: Paperback
Description
Description
x
Does your organization deliver good customer service?

Most organizations believe they do but in reality their customer service is transactional at best. The desire for your organization to be recognized as a market leader, stand out from the crowd and beat the competition can be achieved by transformational service culture change.

"Everyone Is A CEO" combines the concepts of organization leadership and transformational service culture change in a framework where everyone develops unforgettable experiences for your customers. The combination of these concepts is revealed in the book's title where CEO stands for Customer Experience Originator. The CEO Process will help you leverage the uniqueness of your organization adopting strategies to create unforgettable customer experiences.



Author: Kevin J. Thompson Mpa
ISBN-10: 0996262709
ISBN-13: 9780996262705
Publisher: Inspired Communications LLC
Language: English
Published: 10/31/2015
Pages: 114
Format: Paperback
Weight: 0.39lbs
Size: 9.02h x 5.98w x 0.27d
By Kevin J. Thompson Mpa
By Kevin J. Thompson Mpa
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A Process Improvement Six Sigma Black Belt, Kevin Thompson leverages his leadership experience and knowledge of human behavior to help create unforgettable customer experiences. He helps organizations leverage their uniqueness to separate them from the competition and improve brand awareness. Trauma centers, financial institutions, retail and non profits have benefited from his outside of the box approach. Kevin makes the transformation of an organizations' culture fun, exciting and impactful. He uses ESP (Experience Sensory Perception) helping staff create unforgettable customer experiences. A Distinguished Toastmaster with a Masters in Public Administration, Kevin is a member of the National Speakers Association, Past Chapter President and member of the year. An award winning speaker for two consecutive years in a pool of 5,000 in New York and New Jersey, Kevin was suspended from preschool for talking too much. He returned to be valedictorian, and has been talking ever since. Inspired Communications LLC 4 Coluco Place Keyport, NJ 07735 732-778-7847 Email: Kevin@InspiredCommunicationsLLC.com http: //www.inspiredcommunicationsllc.com/

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