Excel at Digital Customer Service (Paperback) (ISBN-13: 9798311509336)

Customer service has undergone a seismic shift. Gone are the days when a friendly phone call was enough to keep clients happy. Today, the battleground for customer loyalty spans tweets, chats, and emails. But don't worry-you're holding the key to mastering this new era of online customer support.
In these pages, you'll find the secrets to transforming your business into a customer service powerhouse. This is more than just a guide; it's your playbook for navigating modern customer interactions. Imagine turning every online interaction into an opportunity to win a customer for life, positioning your business as a beacon of exceptional service.
This book is packed with cutting-edge strategies, real-world tactics, and insider knowledge that will elevate your customer service. By the final chapter, you'll have an arsenal of practical skills to implement right away-from using social media to turn complainers into advocates, to leveraging AI for personalized service at scale, to mastering seamless omnichannel support.

Author: Stuart Sadler
ISBN-13: 9798311509336
Publisher: Independently Published
Language: English
Published: 02/20/2025
Pages: 38
Format: Paperback
Weight: 0.21lbs
Size: 10.00h x 8.00w x 0.08d