Excellent Customer Service: How To Build a Customer Service Culture in a Retail Environment (Paperback) (ISBN-13: 9781491273197)

In ten easy chapters the author explains how to successfully build a culture of excellent customer service in a retail environment. This book begins with hiring and ends with measuring the results. Learn to keep it simple, focus on what counts, engage your associates and lead the team by example. This book will define the culture and teach you how to deliver it.

Author: E. J. Bones
ISBN-10: 1491273194
ISBN-13: 9781491273197
Publisher: Createspace Independent Publishing Platform
Language: English
Published: 08/22/2013
Pages: 118
Format: Paperback
Weight: 0.27lbs
Size: 7.99h x 5.00w x 0.25d