From Conflict to Cooperation: How to Mediate a Dispute (Paperback) (ISBN-13: 9780914171799)

This presents effective techniques for resolving disputes. This excellent source can serve as a basic training manual for you who are involved in mediating disputes. The extensive array of real-life examples of typical scripts that may play out in situations that will help you clarify these ideas. These are powerful tools for anyone caught in the middle of other people's disputes. It shows how effective mediators can pull people together to produce creative solutions. With hands-on methods and realistic scenarios and techniques. It shows how conflict can be an opportunity to control disputants and avoid outbursts, set a problem solving tone, uncover the nature and scope of the dispute, interview angry people and keep them on track. A Dewey Decimal Number has been added for easy library filing.


Author: Potter
ISBN-10: 0914171798
ISBN-13: 9780914171799
Publisher: Ronin Publishing (CA)
Language: English
Published: 02/26/1996
Pages: 182
Format: Paperback
Weight: 0.73lbs
Size: 8.96h x 6.01w x 0.85d

Review Citation(s):
Library Journal 05/01/1996 pg. 106