Getting Started with Evaluation (Paperback) (ISBN-13: 9780838911952)

Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this book *Presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure *Examines qualitative versus quantitative measures *Shows how go decide which metrics are relevant to one's own institution, covering benchmarking, best practices, peer group filters, and those metrics that offer a high return on investment *Includes pointers for launching and maintaining successful library evaluation through flexibility and smart delegation among library staff *Offers advice on marshalling data to effectively communicate the value and impact of a library and its services, no matter the audience

Author: Peter Hernon, Robert E. Dugan, Joseph R. Matthews
ISBN-10: 0838911951
ISBN-13: 9780838911952
Publisher: ALA Editions
Language: English
Published: 09/20/2013
Pages: 256
Format: Paperback
Weight: 0.80lbs
Size: 8.90h x 5.90w x 0.60d