Great Service, Great Sales (Paperback) (ISBN-13: 9781835385869)

Great Service, Great Sales reviews how the confidence, mindset and behaviour of hospitality staff directly shapes both the guest experience and the financial performance of any coffee, pub, bar, restaurant or hotel.

Great Service Great Sales introduces the proven Magic Programme first designed for Meadowhall's award-winning hospitality and retail teams and then delivered to over 30,000 entry-level employees across Europe.

This practical 10-module system builds confidence, communication and commercial awareness - equipping staff to engage guests warmly, handle challenges professionally and contribute directly to the success of the business.