Green Green Green: 19 Customer-Centric Philosophies to Drive Your Dealerships' Growth (Hardcover) (ISBN-13: 9781544548937)

Exceed customer expectations, every time.

As a car dealership owner or executive, what's your plan for retaining customers and increasing sales numbers year after year? Do you truly understand both your customers and employees? Do you know their needs, wants, and motivations?

If you haven't found your secret weapon for streamlined operations and exceptional customer relations, this book is for you. In Green Green Green, Jason Quenneville presents his nineteen philosophies for selling more vehicles, building a loyal customer base, and breaking records in your region. These unorthodox philosophies have helped Jason and his teams save multiple dealerships. Now you can learn how to anticipate challenges and plan for them, refine business processes, ensure team members are well-trained and in sync, and proactively steer your dealership toward success. With strategies from sales to service, Green Green Green is the preeminent guide for getting your business back on track and creating success that lasts.